BR Movers

BR Movers provided me an estimate of $887 to move from my townhome to a two bedroom apartment and to take my other items to Cube Storage on Ft. Meade Road in Laurel, MD. I moved in the same development with the storage 10 minutes away. The movers broke imported china and crystal, art pieces, damaged my entertainment center, china cabinet and my wooden Secretary. They also left heavy pieces of glass table tops in my house and my apartment which meant, I had to pay two men to take those items to the storage. They also overcharged me, $2,900; 3 times the estimate I received. Mind you, I moved in the same development. I requested that they pay me $1,000 which was an underestimate because my laptop was stolen as well. I have not received a responsible response from them yet, my move was in December. In addition my custom made fabric sofa with rolled arms is upside down in the storage with a rolled arm on the bear floor when I provided them with furniture covers. They are completely ignoring my complaint and request. I have gotten feedback from other movers who refer to BR Movers as mafia behavior. I agree wholeheartedly after looking at the numerous complaints they have online. I sent them a full description of damages with pictures over 30 days ago and never received an apology or a responsible response. I would not recommend them for anything. They need to be more business-like and responsible and stop grossly overcharging people. Geri.

Move size: 3 Bedroom Home Service cost: $2900

After reading the reviews on line, I decided to go with BR Movers to move from PA to GA.  What a horrible decision that was.  The drivers were 2 hours late which was a problem seeing that I had to be out of the townhouse that day and was unable to get another truck.  When Nicole quoted me the price but was given another price after they had loaded my furnitures on their truck.  I was so upset because the price was double what I was originally given.  I told the driver if I had known it was going to cost that much, I would have rented a UHAUL and moved myself because I don't have $3300.   The other issues I had was: broken items and a missing dolly.   I did my due deligence and made sure that every box that had fragile items in it was clearly marked with big red FRAGILE on it.  Not to mention, when my belongings were loaded on the truck, every box was intact, not one was broken or damaged.  Yet when I received my belongings, several boxes came crushed and opened. In all the activities about moving, I gave the driver a hand dolly who told me that he had put it on the invoice and I didn't check to ensure that it was placed on the invoice. So as a result, they're claiming I never gave it to them, but my teenager was there when I did.   I tried to resolve this issue with the company and Mr. Biton the Operations Manager who sent me a letter stating that since I packed my belongings myself, BR Movers is not liable for damages.  Can you believe that? They are not liable because all claimed boxes are marked as "P.B.O" - pack by owner. The only thing they can tell me is that they are sorry.  By bringing my belongings to me in broken boxes does not signify supreme customer service.  Regardless of whether or not I packed my boxes, care should be given that the boxes are not crushed or damaged.  Also, I should be compensated and wants to be paid for my broken items.  I tried to upload photos but was told invalid image so enclosed is letter from BR Movers.  .

Service cost: $3300

My estimate was around $580 and the move cost me over $1060 plus tip. Nicole from BR explained that the $580 would cover everything; packing, boxes, disassembly & reassembly. 
There's no way that a estimate would double unless the company was just baiting me. 
They also charged an extra 5% just to use my credit card. 
I had no issue with the workers or the work done, I just felt BR was dishonest with the estimate. Fraudulent might be a better word. .

Service cost: $1060

Fraudulent swindlers. Stay away from them. They overcharge and rip you off. They quote a different number and use harrasment tactics by holding your personal belongings and refuse to move in your items by threatening you to not deliver them if you refuse to pay the bogus charges they make up. They even charged me labor for packing even though I provided the packing material myself. They ripped me off on 160$ for just driving from dc to my place although their quote said it would only be 80$. Their initial estimate was 331$, but I ended up paying 700$ for all kinds of bogus charges their employee named jino made up. They are the most unscruplous self serving business people I have ever come across. Stay away from them if you can.

Service cost: $700

This company should not be in business.  They are essentially predators who prey on people at a vulnerable moment.  I made arrangements for BR movers to complete my move within Montgomery County, and was impressed so much by the quote Nicole gave me on the phone, that I asked for a 4th man on the crew to make for a more efficient operation.  Gino, the foreman, showed up with 4 guys, a mere 2 hours late, and proceeded to tell me I was backed in to a corner, and they would not move me if I didn't pay all the additional charges that they never mention!  So yes, like all the other reviews, I paid twice my quote.  Why?  Because my house was packed, it's moving day.  GOTCHA!  Right?  I filed a complaint through the Better Business Bureau as well, and after 2 months - nothing.   Do yourself a favor and hire someone else.  Anyone else!

Service cost: $1200

We used BR movers to simplify a stressful time but unfortunately we had a miserable experience. We were faced with contract details that were not explained, doubling estimates, late movers, broken goods and poor costumer service with many unanswered phone calls. To begin, they were 3 hours late with no phone call and details of the contract about delivery date were not explained until after things were being loaded. When we brought this to their attention they threatened to take our deposit. They rush you to sign papers the hectic day of the move without explanation. The estimate was for $1500 according to the binding estimate we agreed upon. Again after things were already loaded we were told it would be a higher amount. We again said we would like to cancel since the agreed upon terms had changed. They again threatened to take our 20% deposit and we feared what they may do to our things that had been loaded. We persistently asked for an estimate for the increased charges. The foreman dodged our questions, until the end of the day once all our things were loaded. It was $3000, double the original amount. We felt helpless. We called the company and spoke to Ron a manager. We hoped there had been some misunderstanding of the final bill. Unfortunately, we were given little explanation and instead told how they had given us an excellent deal of $3000. We were told if we didn't want to pay that amount then we could pick our things up in their warehouse located about 5hrs away from our new home. We were not told when our things would be delivered. When they did arrive 5 days later another company showed up in an unmarked budget rental truck. One item was missing, a piece of furniture they wrapped was damaged and unusable and at least two other pieces had many new scratches. They sneakily had recorded all of our things as "scratched" upon pickup. They quickly offered $60 cash on the spot for the damages. However I estimate the cost of repair or replacement to be 200-300. We are filing a claim. In summary, we feel swindled and I hope you read this review first and avoid the mistake of using the unethical and unprofessional BR movers. .

Service cost: $3000